Terms and Conditions
Terms and Conditions
Welcome to Red Napkin Hospitality. By accessing or using our website and services, you agree to be bound by the following Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.
1. Definitions
- Company / We / Us / Our: Refers to Red Napkin Hospitality.
- Guest / You / Your: Refers to the customer or user booking or using the services.
- Property / Apartment: Refers to the serviced apartment(s) offered by Red Napkin Hospitality.
2. Use of Website
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By using our website, you agree:
- To use the site for lawful purposes only;
- Not to attempt to gain unauthorized access to any portion of the website;
- Not to reproduce, distribute, or modify the site content without our written consent.
3. Booking Policy
- All reservations are subject to availability and acceptance by Red Napkin Hospitality.
- A valid government-issued ID must be presented at check-in for all guests.
- Guests must be at least 18 years old to make a reservation.
- Reservations are confirmed only upon receipt of advance payment (if required).
4. Check-In and Check-Out
- Check-in time: [ 2:00 PM]
- Check-out time: [ 11:00 AM]
- Early check-in or late check-out may be allowed based on availability and may incur additional charges.
5. Cancellation and Refund Policy
- Free cancellation is available up to seven days before the check-in date.
- Late cancellations or no-shows will incur [ 100% charge for one night's stay] or as per the specific booking terms shown at the time of reservation.
- Refunds, if applicable, will be processed within [e.g., 7–10 working days].
6. Guest Responsibilities
Guests agree to:- Maintain cleanliness and avoid any damage to property;
- Not engage in any illegal or disruptive behaviour;
- Be respectful to staff and other occupants;
- Be responsible for any loss, theft, or damage caused during their stay.
7. Smoking and Pets
- Smoking is strictly prohibited in non-smoking apartments.
- Pets are not allowed unless explicitly stated in the booking confirmation.
8. Liability Disclaimer
- Red Napkin Hospitality is not responsible for:
- Loss or damage of personal belongings;
- Any injury or incident occurring due to negligence by the guest;
- External service failures (power, internet, water supply, etc.).
9. Privacy
We value your privacy. Our privacy practices are detailed in our Privacy Policy and form part of these Terms and Conditions.10. Force Majeure
Red Napkin Hospitality shall not be held liable for failure to provide services due to events beyond our reasonable control, including natural disasters, government restrictions, pandemic events, strikes, or other unforeseen circumstances.11. Intellectual Property
All content on this website, including logos, images, text, and design elements, are the intellectual property of Red Napkin Hospitality and may not be used without written permission.12. Governing Law & Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Varanasi, Uttar Pradesh.13. Modifications
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of our services after such changes constitutes acceptance of the new terms.14. Contact Us
For any queries or concerns, you may contact us at:📧 Email: myrednapkin@gmail.com
📍 Address: Regd. Office: Mahaveer Mandir Rd, Anaula Taktapur Contonment, Chauraha, Orderly Bazar, Varanasi, Uttar Pradesh 221002
📞 Phone: +919236372293
2025 Red Napkin Hospitality Pvt Ltd,
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